How it Works
Case Capture
Capture cases from multiple channels - email, SMS, social media, mobile, online, in-person and more – on a single, unified platform.
Segmentation Based Trigger
Target specific customer segments based on the inference of financial difficulties from monthly data, propose alternative debt settlement options and substantially improves collections results by catering to the online habits of modern debtors.
Informed Decision
Hardship Management facilitates end customers to take informed decisions by simulating the extra interest cost while availing the alternate debt settlements like deferment, emi reduction etc.
Credit Decision
The platform facilitates 360 degree view of the client profile right from the point of origination to monthly data assessment against the hardship proof provided by the customer. The platform also facilitates financial impact analysis by comparing revised payment schedule with original payment schedule.
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