How it Works
Case Capture
Capture cases from multiple channels - email, SMS, social media, mobile, online, in-person and more – on a single, unified platform.
Service Request List
Service Requests can broadly be Categorized as Requests for Profile updates, Request for Account related statements/ documents/copies and Request for Prepayment/ Earlysettlement, Reschedulement/ Rate change and more.
Self service Analysis
In the self-service portal/ mobile app, the customer has the choice to simulate financial related requests and understand the impact before making the final submission of a request.
Process Tracking
The system facilitates workflow turnaround time tracking and prompt communication with customer on the latest status. It also facilitates the Service executives to Prioritize, to close cases faster and keep track of the whole flow.
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